Welcome. We are committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this is not what you find when you check-in, we promise to make it right.

Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out

Public Spaces and  Facilities: Additional deep cleaning of high touch surfaces, social distancing, guidance to implement ‘last cleaned’ charts, and best practices for pools, fitness centers and lounges

Guest Room: Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology (at select hotels) and the addition of in-room IHG Clean Promise cards with cleaning procedures

Food & Beverage: New standards and service approach to buffets, banquets, room-service  and catering

Dear Guest,

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Marhaba!           

It is our pleasure to welcome you to Holiday Inn Dubai Festival City. We truly appreciate you choosing our hotel and look forward to making your experience as comfortable as possible. 

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Please note that temperature checks on guests entering our hotels are no longer required as of 1 January 2021 as per the guidelines issued by the Dubai authorities. Wearing of facemasks in public areas remains a mandatory requirement.

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The safety and wellbeing of our guests and colleagues are our top priority. We have implemented new hygiene procedures above and beyond our standard protocols and we have introduced the IHG Clean Promise giving you the reassurance you need. Please visit www.ihg.com/clean to find out more.

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We are also pleased to inform you that we have received the following certifications proving that we have adopted all the necessary precautionary measures  and the highest safety standards and protocols have been put in place to ensure your  health and wellbeing.

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To guide you throughout your stay, please see the below operational timings of our facilities.

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If there is anything you require, please do not hesitate to contact our our team by dialing “0”. 

We sincerely hope that you will have an enjoyable stay with us!

Kind regards,

Sayed Tayoun 

Hotel Manager

Restaurants And Bars

Wellness And Recreation