


Welcome. We are committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this is not what you find when you check-in, we promise to make it right.
Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out
Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, guidance to implement ‘last cleaned’ charts, and best practices for pools, fitness centers and lounges
Guest Room: Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology (at select hotels) and the addition of in-room IHG Clean Promise cards with cleaning procedures
Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering
Dear Guest,
Marhaba!
It is our pleasure to welcome you to Holiday Inn Dubai Festival City. We truly appreciate you choosing our hotel and look forward to making your experience as comfortable as possible.
Please note that temperature checks on guests entering our hotels are no longer required as of 1 January 2021 as per the guidelines issued by the Dubai authorities. Wearing of facemasks in public areas remains a mandatory requirement.
The safety and wellbeing of our guests and colleagues are our top priority. We have implemented new hygiene procedures above and beyond our standard protocols and we have introduced the IHG Clean Promise giving you the reassurance you need. Please visit www.ihg.com/clean to find out more.
We are also pleased to inform you that we have received the following certifications proving that we have adopted all the necessary precautionary measures and the highest safety standards and protocols have been put in place to ensure your health and wellbeing.
BUREAU VERITAS SAFEGUARD LABEL
Bureau Veritas, the world leader in testing, inspection and certification services has awarded Holiday Inn Dubai Festival City the prestigious BUREAU VERITAS' SAFEGUARD LABEL. Click HERE to check validity.
To guide you throughout your stay, please see the below operational timings of our facilities.
If there is anything you require, please do not hesitate to contact our our team by dialing “0”.
We sincerely hope that you will have an enjoyable stay with us!
Kind regards,
Sayed Tayoun
Hotel Manager
Restaurants And Bars

Z GARDEN
Your new neighbourhood terrace serving selection of Shisha flavours
Lobby Level
6 pm -11 pm
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SIROCCO
A gathering place for international flavours
Lobby Level
Breakfast : 06:30am - 10:30 am
(Sunday to Thursday )
Breakfast : 06:30am - 11:00 am
(Friday & Saturday )
Pre-order you breakfast here

PIERRE'S BISTRO AND BAR
A Sensorial Dining Experience by the three Michelin Star Chef Pierre Gagnaire
Lounge: from 4 pm to 1 am
Restaurant: 6:30 pm to 11 pm
Located at InterContinental
Dubai Festival City

JOE'S BACKYARD
BBQ Hotspot on the 19th floor
5 pm til late
Sunday to Thursday
1 pm til late
Friday & Saturday
Wellness And Recreation

POOL
Temperature-controlled, bottom glass hanging pool
Pool access from 7 am to 8 pm
Pool Bar from 10 am to 8 pm
